Refund Policy
90-Day Money-Back Guarantee
We want your little one to love Wordino. If you are not happy with your order for any reason, you can request a full refund within 90 days of delivery.
How to request a refund
- Email us at wordinosupport@gmail.com with your order number and the reason for your request.
- We will reply within 1–2 business days with the return instructions and address. Please do not send items back without contacting us first.
- Once we receive and check your return, we will refund your original payment method within 5–10 business days.
Damaged, defective or wrong items
If your Wordino arrives damaged, defective or is not what you ordered, email us within 90 days of delivery with a photo or short video. We will send a free replacement or give you a full refund, at no cost to you.
Conditions
- Items must be returned in their original condition with all included parts (dino, stickers and accessories).
- Free gifts included with your order do not need to be returned.
- Return shipping costs are the customer's responsibility, unless the item arrived damaged, defective or wrong.